Maximizing the use of technology to enhance the patient and family experience during the most difficult time.
Telehospice addresses major issues that hospice patients and providers struggle with, the greatest being access to immediate care. When a situation arises that would typically require medical attention, patients will contact their nurse or our call center staffed by clinicians. If a patient and/or their caregiver feel it is an urgent situation and a nurse or physician is unable to provide immediate in-person medical care, such as with rural patients where the driving distance is further, or patients in a city who feel they have an immediate need they will now be able to visually connect with the clinicians in our call center. Every patient is different and has unique needs, however, some patient needs are more immediate or more frequent than others. Videoconferencing technology will allow clinical staff better communication with these patients who may need additional attention from time to time. Family members will no longer have to wait anxiously for a nurse to arrive, or struggle over the phone to describe difficult medical issues. Our on-call clinicians will be able to more effectively evaluate issues as they arise by having visual information and a face-to-face conversation, and patients and families will have the comfort of being able to actually see a clinical provider. Telehospice will provide our patients with improved and visual "on demand" care, and will give our senior patients and their families the reassurance that they can access care whenever they are in need. Alive sees a small number of "delayed response" comments on the satisfaction survey that is conducted after a patient's death. With this telehospice project, we expect to show a decrease in those comments.
Alive Hospice is a nonprofit organization that provides compassionate end-of-life care, palliative care, bereavement support and community education. Founded in Middle Tennessee in 1975, Alive Hospice...read more
We provide loving care to people with life-threatening illnesses, support to their families and service to the community in a spirit of enriching lives....read more