CICOA's Way2Go transportation service provides Marion County residents over age 60 with safe, reliable and affordable transportation. CICOA serves seniors with the following transportation options:
• Essential Needs - door-to-door service, providing individualized transport to life-essential services such as medical appointments, grocery shopping and pharmacies.
• Shuttle Service - group transportation provided to 48 subsidized senior apartment communities and community centers throughout Marion County. Shuttles visit grocery stores, shopping centers, banks and other locations.
• Taxi Discounts - CICOA partners with Indianapolis Yellow Cab to provide discount coupons and wheelchair vouchers for transportation for any purpose, at any hour.
• My Freedom - in partnership with the Central Indiana Regional Transportation Authority and the Federal Transit Administration, low-cost vouchers allow transportation for any purpose within Marion County and the seven surrounding counties (Shelby, Hancock, Johnson, Morgan, Hamilton, Hendricks and Boone).
Way2Go partners with the Albert & Sara Reuben Senior & Community Resource Center and the Franciscan Alliance Program for All-Inclusive Care for the Elderly (PACE) program to provide transportation for their members to and from the centers. In addition, Way2Go is a Medicaid transportation provider.
In fiscal year 2019, Way2Go provided 49,796 trips for 1,959 passengers. Way2Go averages more than 6,000 incoming phone calls per month. When individuals contact CICOA, transportation help is the third highest request. Without Way2Go transportation, many of the people we serve are at risk for being institutionalized, but the support of Way2Go allows them to remain in their own homes and communities where they feel comfortable and enjoy the greatest possible independence, dignity and quality of life.
The biggest challenge that Way2Go faces is the high demand for transportation to and from dialysis appointments. Currently Way2Go has a waiting list for clients requesting dialysis transportation, and last year had to deny 7,320 trips because there are not enough drivers and vehicles, and some trip requests fall outside of Way2Go's current operating hours. Way2Go's impact could be even more significant with funding to support dialysis transportation.
CICOA is the largest Area Agency on Aging (AAA) in Indiana and the 47th largest nonprofit in the Indianapolis area, with a long history of responding to essential needs. Founded in 1974, CICOA serves adults age 60 and over and individuals of any age with a disability, and their caregivers, providing information, support services, and advocacy, to help clients age in place comfortably and safely at home. CICOA's range of services and programs includes: the Aging & Disability Resource Center, Flourish Care Management, Meals & More, Way2Go Transportation, CareAware caregiver support, Safe at Home, and Dementia Friends Indiana. CICOA is one of 622 AAAs, a nationwide network established by the Older Americans Act.
CICOA empowers older adults, those of any age with a disability and their caregivers by providing the innovative answers, services, and support they need to achieve the greatest possible independence, dignity, and quality of life.